International Journal

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor

Journal of Marketing

1992

SAGE Publishing

10623 citations

Article

Operationalization (0.85) Service quality (0.77) Conceptualization (0.76) Quality (philosophy) (0.63) Marketing (0.63)

Measuring Service Quality: A Reexamination and Extension - Full text available via OpenAlex

J. Joseph Cronin

Steven A. Taylor

ORCID

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