International Journal

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

Journal of Marketing

1985

SAGE Publishing

21589 citations

Article

Quality (philosophy) (0.72) Business (0.65) Service quality (0.62) Service (business) (0.56) Marketing (0.55)

A Conceptual Model of Service Quality and Its Implications for Future Research - Full text available via OpenAlex

A. Parasuraman

Valarie A. Zeithaml

ORCID

Leonard L. Berry

ORCID

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